The Latest in: Customer Experience

Venmo Enhances Business Profiles to Drive Discovery
Venmo has enhanced its business profiles offering to make it easier for local businesses to be discovered and serve customers. Although the new experience is currently piloting…
Business Planning FEB 7

Square’s Head of Retail Reveals How SMBs Can Embrace the Future of Commerce
The democratization of technology such as artificial intelligence (AI) is creating an entirely new playing field for retailers and restaurants — even small businesses. In a…
Business Planning FEB 6

Why Customers Love to Hate Your Emails
In a global survey of more than 2,000 consumers in the U.S., UK, France, Germany, and Spain, Sinch Mailgun explored the current state of email marketing.…
Brand and Marketing JAN 31

Queenly Reduces CPA by 12% with Meta AI-Powered Advertising
Queenly is an online marketplace for formalwear fashion. The company has built an incredibly successful social commerce platform that supports the buying and selling of dresses for…
Brand and Marketing JAN 30

Inside the Short-Form Video Phenomenon
Thanks to the rise and influence of TikTok, short-form video has become a staple in many marketing playbooks. Even if you’re not on TikTok (or at least…
Brand and Marketing JAN 30

What Does the Future Hold for X?
Since Elon Musk’s purchase of Twitter (now X) in October 2022, users have debated the value of the platform — not just from a networking and…
Brand and Marketing JAN 22

Thinking About Rebranding Your Business? Ask These Questions First…
If your business has been around for a while, be it a few years or a few decades, you may be wondering whether it’s time for…
Brand and Marketing JAN 18

Holiday Hurrah: Measuring the Impact of Holiday Sales on America’s Small Businesses
The holidays are big business. That’s not going to come as a shock to anybody — but, just how important are they to America’s economy? The…
Business Planning JAN 17