The Latest in: Customer Experience

This article was previously published on Retail TouchPoints. Alex Sinclair is Scottish, although you’d have a hard time telling it from his accent, which is more…

Target has announced a new partnership that will bring a select number of Shopify sellers to Target Plus, the retailer’s third-party marketplace, including True Classic and Caden Lane. U.S.-based direct-to-consumer (DTC)…

Ebay has launched a new AI-powered feature to help sellers create high-quality images for their listings by removing the backdrop of existing photos and then seamlessly…

Buy Now, Pay Later — BNPL for short — has become a core payment option for consumers. In fact, 34% of consumers say they’re considering using…

Social commerce, the method of exploring, selling, promoting, and purchasing products or services via social media, is quickly revolutionizing traditional ecommerce. From finding and researching products…

Small- and medium-sized businesses are selling on marketplaces in order to drive brand awareness and acquire new customers. Amazon in particular has become a top destination…

TikTok is taking cues from Meta by implementing new standards for AI-generated content (AIGC). TikTok announced that will use Content Credentials from the Coalition for Content Provenance and Authenticity (C2PA) to automatically label…

Today’s consumers expect flexible, often fast, product delivery. In fact, 68% of consumers say availability of shorter delivery windows is a “determining factor” when they’re ready…