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The Latest in: Customer Experience

A Guide to Food Delivery Packaging for Restaurants

Smiling retail store owner folding clothes on a display table in a bright, well-lit boutique. Shelves with decorative items and clothing racks are visible in the background, creating a welcoming retail environment. Perfect representation of retail insights in action.

3 Retail Sectors Booming in 2026: Is Your Business Ready?

The latest retail insights are in, and it paints a clear picture of where consumers are spending their money. The January 2026 CNBC/NRF Retail Monitor reveals…
Business Planning FEB 12
A clear glass jar tipped over on a light surface, spilling numerous copper pennies, with small stacks of coins and rolled penny wrappers in the background. Represents the end of the penny and the impact of penny production cessation for small businesses.

The End of the Penny: What Small Business Owners Need to Know

For consumers, the end of the penny might just mean lighter pockets. But for small business owners, the implications are more operational.
Customer Experience JAN 16
A woman presenting a pink shirt on a hanger while being recorded on a smartphone mounted on a tripod, symbolizing content creation for small business and social media strategies 2026.

TikTok, Threads, or YouTube? Where Small Businesses Should Invest in 2026

A report from the Pew Research Center offers important data that can guide social media strategies for small businesses in 2026.
Brand and Marketing JAN 2
Four volunteers packing food items into cardboard boxes in a rustic indoor setting, symbolizing community support for small businesses through charitable and local engagement efforts.

Engaging Your Community for a Successful Holiday Season

While big-box retailers rely on massive marketing budgets, small businesses thrive on genuine connections.
Brand and Marketing NOV 10
Storefront window with sale signs promoting holiday discounts for small businesses. A large red circular sign displays 'UP TO 50% OFF ON SELECTED STYLES,' while a smaller white oval sign reads 'LAST WEEK,' creating urgency for shoppers.

The Power of Discounts: How Promotions Can Drive Holiday Revenue

For 51% of small business owners, discounts and sales are the most effective tactics for driving holiday revenue.
Brand and Marketing NOV 3
Close-up of a person using a smartphone to scan a QR code on a wooden table in a cafe setting, highlighting the importance of avoiding common QR code mistakes in small business operations.

6 Common Mistakes to Avoid When Using QR Codes

QR codes have quickly become a powerful tool for businesses of all sizes. But like any tool, their effectiveness depends on how you use them.
Brand and Marketing OCT 29
A smiling small business owner working at her desk in a bright, organized home office. She uses a laptop and notebook, surrounded by packaging boxes and a clothing rack, symbolizing affordable email marketing for small businesses in the fashion or e-commerce industry.

Affordable Email Marketing Tips for Small Businesses

You can launch effective email campaigns that drive sales and build loyalty without breaking the bank.
Brand and Marketing OCT 27
A smiling salesperson shakes hands with a female customer in a modern home furnishings showroom, with fabric swatches on a sofa and stylish kitchen and bathroom displays in the background. The scene reflects trust and collaboration, showcasing how to build customer trust.

The Key to Thriving in Today’s Economy? Customer Trust

The latest NFIB report notes that declining consumer confidence is a significant headwind for small businesses.
Brand and Marketing OCT 21

Top Stories

A smiling businesswoman seated at a wooden desk in a modern office, shaking hands with a colleague, symbolizing collaboration and solutions to small business insurance questions. The desk features documents and a laptop, emphasizing a professional setting.

Confused About Your Business Insurance? Start Here

A small business owner, seated at a white desk in a plant shop, reviews paperwork with a thoughtful expression. The desk is surrounded by vibrant potted plants, a calculator, and a tablet stand, symbolizing the use of fintech solutions for small businesses to manage finances and grow operations.

How Fintech Solutions Can Help Small Businesses Overcome Loan Challenges

A small business owner in a modern office, wearing a yellow sweater, focused on a computer screen displaying digital content, researching copyright laws on social media.

How Small Businesses Can Avoid Copyright Mistakes Online

Smiling small business owner managing finances with a calculator and notebook while talking on the phone, surrounded by plants, symbolizing effective cash flow management for small businesses in a relaxed work environment.

Key Principles of Cash Flow Management for Small Businesses

Turn Emails into Profit Machines for Your Small Business

A person recording a video of a sewing machine with their phone, showing hands working with thread, for the purpose of social media storytelling.

Dos and Don’ts of Social Media Storytelling for Small Businesses