The Latest in: Customer Experience

Bankrate Survey: More People Plan to Shop Small in Stores
Despite its inception only in 2010, Small Business Saturday has surged in popularity and is creating even more opportunities for small and local businesses to thrive.…
Business Planning NOV 14

AmEx Unveils ‘Door to Shop Small’ Campaign for 2023 Holiday Season
The 2023 American Express Shop Small Impact Study reveals that most consumers (78%) believe that small businesses are “essential to their community.” However, given the current…
Business Planning NOV 13

Google Unveils New Tools to Help Small Merchants
Just in the time for the holiday shopping season, Google is debuting new features to help merchants capture consumers’ attention in search results, including a small business “tag,” generative AI…
Business Planning NOV 8

Amazon is Coming for TV: What SMB Advertisers Need to Know
Amazon’s Prime Video was one of the last streamers to announce the addition of advertising. Now that it has though, the company is clearly itching to get off…
Brand and Marketing NOV 1

Elevate Customer Relationship Management with These Smart CX Strategies
In an age of fierce competition and increasingly tight margins, the quality of your customer relationships is the ultimate differentiator. When many other companies sell…
Business Planning OCT 18

Intuit Mailchimp and Wix Enter Strategic Multi-Year Partnership
Email marketing and automation company Intuit Mailchimp has announced a strategic partnership with SaaS web platform provider Wix to enhance their joint offerings for businesses. The multi-year…
Brand and Marketing OCT 11

Shopify Audiences Adds Snap, Criteo and TikTok to Ad Partner Network
Shopify is expanding the reach of its merchant advertising tool Audiences to include all major advertising platforms. New integrations add Snap, Criteo and TikTok to Shopify’s growing list of channel…
Brand and Marketing OCT 2

Square Unveils New Marketing and Inventory Solutions for Merchants
Square has unveiled a new suite of marketing, inventory and fulfillment solutions to help sellers ramp up their holiday performance. To help sellers elevate their online…
Business Planning SEP 28