The Latest in: Customer Experience

TikTok Continues Commerce Push with New Features
TikTok owner ByteDance is feeling the heat to sell its ownership of the app. The U.S. House of Representatives recently approved a bill that is forcing…
Brand and Marketing MAR 25

Signs of the Times: The Advantages of Digital Signage for Small Retailers
Today’s retail environment has evolved at a rapid clip over the past few years, with consumer trends and preferences changing as technology intertwines with the shopping…
Brand and Marketing MAR 19

With So Many SEO Metrics, What Really Matters?
Search engine optimization (SEO) has come a long way over the past decade. What used to be a niche field focused on keywords and backlinks has…
Brand and Marketing MAR 19

SpotOn Streamlines Marketing for Local Restaurants
Most restaurant operators say they struggle to attract new customers (79%) and bring back repeat customers (56%), according to the National Restaurant Association. To help restaurants…
Brand and Marketing MAR 12

3 Things to Know About Gen Alpha
Born between 2010 and 2024, Gen Alpha is forecasted to become the largest generation in history, reaching more than 2 billion people by 2025, according to predictions from…
Brand and Marketing MAR 6

Don’t Get Sick Going Viral
For a small business owner or founder, few things are as exciting as your product or service going viral. Finally, after all your hard work, someone…
Business Planning FEB 26

Wix and Global-e Partner to Help Merchants Go Global
Wix.com, a software-as-a-service website builder platform is partnering with Global-e Online, a provider of direct-to-consumer (DTC) cross-border ecommerce solutions, to offer Wix merchants a more advanced…
Business Planning FEB 20

Video Analytics: A Force Multiplier for Customer Service and Theft Prevention
Retail crime was a hot topic in 2023, with big names like Target and Dick’s Sporting Goods emphasizing its impact on revenue performance. The reality is…
Business Planning FEB 13