The Latest in: Customer Experience
Holiday Hurrah: Measuring the Impact of Holiday Sales on America’s Small Businesses
The holidays are big business. That’s not going to come as a shock to anybody — but, just how important are they to America’s economy? The…
Business Planning JAN 17
Rokt to Acquire AfterSell to Expand SMB Offering
Rokt, an ecommerce technology company that uses artificial intelligence (AI) to personalize checkout experiences, is acquiring AfterSell, a solution that powers ecommerce cross-sells and upsells. Because…
Business Planning JAN 12
3 Things Every Business Should Know About Gen Z
Known to many as “the TikTok Generation,” Gen Z is a cohort coveted by businesses of all sizes and across sectors. But who is Gen Z,…
Business Planning JAN 9
QR Codes for Customer Experience: 3 Ideas to Use
QR codes became the lifeline of many businesses during the pandemic. Restaurants used them to give diners easy (and contactless) access to menus. Retailers used them…
Business Planning JAN 9
Data Privacy for SMBs: Essential Compliance Info to Know
In today’s digital landscape, data is a valuable asset. And no matter what type of business you have, you’re likely collecting, storing and using customer data. …
Customer Experience JAN 2
13 Social Media Trends for SMBs
Seven in 10 Americans use social media regularly, according to the Pew Research Center. Social media powerhouse Meta boasts 2 billion daily active users, while its…
Brand and Marketing DEC 8
4 Critical Labor Considerations for Businesses
Labor costs are one of the highest costs for businesses’ P&L. Depending on your business type, you likely have sales reps, project managers, warehouse managers, associates,…
Customer Experience DEC 6
3 Ways Home Services Companies Can Create Value in a Tightening Market
The home market has shifted. Demand for new construction is cooling as temperatures rise on interest rates, leading to a boom in home renovations. Remodeling an…
Business Planning DEC 5
