The Latest in: Customer Experience

How Gen AI is Helping Brands Handle the ‘Relentless Demand’ for Visual Content
This article was previously published on Retail TouchPoints. Humans are visual creatures; it’s a biological trait developed way back when we all still lived in caves.…
Business Planning OCT 16

Etsy Enhances Search Experience to Prioritize ‘High-Quality’ Sellers
Etsy has made major advancements to its search and discovery experience, aiming to favor high-quality items from sellers “who consistently provide delightful and reliable experiences,” according to…
Brand and Marketing AUG 29

WooCommerce Updates Roadmap, Focuses on Site Customization
WooCommerce, the open-source commerce solution built on WordPress, has provided new updates to its product roadmap, including an emphasis on block-based page building and site customization.…
Business Planning AUG 28

Want to Ride the Prime Day Wave? Marketing and Advertising Experts Share Tips
Over the past 10 years, Prime Day has become a critical sales event for brands, especially for the countless small and medium-sized sellers that rely on…
Business Planning AUG 13

The Rise of Lo-Fi Content: What it is and Why it’s Dominating Influencer Marketing
This article was initially published on Retail TouchPoints. Since the earliest days of online influencers in the late 2000s, internet stardom has taken many forms. From…
Brand and Marketing AUG 6

Winfield Street Coffee Turns to Tech to ‘Perk Up’ Operations
In 2015, Breno and Jeanette Donatti took over Winfield Street Deli in Connecticut and rebranded it to Winfield Street Coffee. They always envisioned that it would…
Business Planning JUL 23

IND!E Brings Challenger Brands to UK Etailer Ocado
IND!E, an organization dedicated to supporting small businesses and entrepreneurs, has forged a new partnership with UK online retailer Ocado that will give indie CPG brands…
Brand and Marketing JUL 16

Small Business, Big Ideas: What a Niche British Cheese Shop Learned from Netflix
This article was previously published on Retail TouchPoints. Alex Sinclair is Scottish, although you’d have a hard time telling it from his accent, which is more…
Business Planning JUL 9