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Mike’s Monthly Tip: Science over Perfection

Mike’s Monthly Tip: Science over Perfection

Every day we seek “Perfect.” The perfect dough, the perfect menu name, the perfect workflow, and sometimes we seek perfect before anything launches. Striving for perfection is commendable, but it can hinder progress. Today, I’d like to challenge us all to embrace a...
Beverage Station Sanitation

Beverage Station Sanitation

If you’re in the restaurant business, you’re also in the cleaning business Sure, you may have a lot more passion for your wood-fired Neapolitan pizza Margherita or your chewy, crunchy rectangles of Detroit-style, but you need to take sanitation as seriously as your...
4 Preventative Steps Against Employee Theft

4 Preventative Steps Against Employee Theft

Last year, a female employee of a Pizza Hut in the southern Illinois town of Cahokia Heights halted her shift — and employment at the eatery — by snatching money from the registers and safes before strolling out of the restaurant. The Pizza Hut’s manager called police...
Building Blocks: Locked in on Business

Building Blocks: Locked in on Business

Getting more sales out of our existing customers When we are locked in on our business and honing a particular part of it, there is some magic in there. I love nothing more than exploring tactics or strategies to strengthen my business. I start by asking a question...
Hiring Based on Personality

Hiring Based on Personality

So many of us are guilty of falling into the same trap: over time, we develop great faith in our people, so we continually provide what we think are opportunities for their advancement. After all, they are punctual, responsible, caring, excellent at __________ (fill...