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Mike’s Monthly Tip: Passion Over Knowledge

Mike’s Monthly Tip: Passion Over Knowledge

Which is greater: passion or knowledge? In a restaurant, upselling is essential to get incremental revenue, but it also enhances the customer experience. Add-ons and upgrades makes the customer experience better and puts extra money in your pocket. The challenge lies...
What Happens When You Lose a Key Employee?

What Happens When You Lose a Key Employee?

Action step to take when losing an employee you really needed to keep This topic hits close to home for most operators. In fact, as I sit here writing this article my assistant manager is working out the last of her two-week notice, which she gave via e-mail the day...