Ocean Drive Plastic Surgery Center in Vero Beach, Fla., combines innovative plastic surgery treatments and surfside relaxation. Owned by renowned plastic surgeon Dr. Alan Durkin, a Board Certified Plastic and Reconstructive Surgeon, the location’s Vero Beach seaside backdrop is one of the reasons why he fell in love with it.
The private surgery center combines style and elegance with a state-of-the-art surgical facility in a warm and welcoming office environment. Patients can enjoy the privacy of overnight suites, VIP entrances, personalized medical attention, house calls, and private duty nursing. In addition, the center provides patients with continuity of care through the center’s Medical Spa, Laser Facility, and Make-up Studio.
In its early stages, the office began in a 7,000-square-foot area. Within a span of just 18 months, it expanded to encompass a 14,000-square-foot space. This growth mirrored a doubling in both the employee count and client base.
The Cell Signal Challenge
Office staff made the decision to transition from traditional paper-based records to a fully digital system. This move would ultimately allow them to proactively email patients so they could conveniently complete all necessary paperwork before their appointments. However, patients who did not fill out the paperwork prior to their appointments were met with a cell phone signal challenge. Many clients were moving all about the office, moving close to the windows and front doors to capture the best cell phone signal — just to fill out pre-appointment paperwork. Patients and the front office staff could not get any signal, even after turning on and off their devices.
“Nobody was getting cell phone signal, at all, anywhere in the entire building,” recalled Keaton Benning, Manager of Medical Technology at Ocean Drive Plastic Surgery. “We knew it was an internal problem in our building. We noticed the more walls that were between us and the nearest window, the poorer the cell phone signal became. This led us to a realization that we needed to focus on bringing the signal inside the building rather than relying on an outside signal.”
The office implemented a rewards system app to incentivize regular clients for referrals. However, the app’s functionality was hindered by the office’s Wi-Fi connection and required a powerful cell phone signal to operate efficiently. “Nobody likes slow internet. Our records are all digital; if the internet stops, the entire business stops,” said Benning.
Post-surgery, doctors provided their cell phone numbers to patients for immediate contact in case of any complications. However, the limited cell phone service within the building posed a significant challenge, preventing doctors from responding promptly to patient calls.
After doctors, staff, and patients were experiencing significant challenges due to the poor cell phone signal within the facility, Benning knew he needed to find a solution quickly. The issue impacted critical aspects of the business, including effective communication and emergency responsiveness.
The WeBoost Business Solution
After researching online, Keaton came across Wilson Electronics’ WeBoost Office 200 signal booster for the office. He needed an ultra-powerful cell phone signal booster to cover the 14,000-square-foot building, and he needed it at an affordable price. He also wanted a solution that required no subscription, only a one-time purchase, and a plug-and-play operation.
The WeBoost Office 200 solution provides the flexibility of a DIY installation or a professionally scheduled setup through an integration partner. Despite initial concerns about installing in a two-story concrete building, Keaton found relief in being able to schedule an integration partner from Wilson Electronics for the installation as soon as the day after purchasing the booster. “Having Wilson Electronics’ integration partner install the system was a Godsend,” said Keaton.
The professional installer not only demonstrated exceptional expertise in installing the booster, indoor and outside antennas, but also showed dedication by extending his work hours to ensure the job was completed in one day. Moreover, the onsite installation did not disrupt the business’s daily operations at all.
The Result
After the successful implementation of the business-grade cell signal booster, the results were instantaneous. Now, patients can complete all necessary paperwork directly and securely on their smart devices within the office, streamlining the check-in process and saving valuable time. The office’s front staff have expressed their satisfaction with the cell phone signal booster. They have been able to eliminate scanning, copying, and filing physical paperwork, increasing their efficiency.
Moreover, the solution has significantly improved connectivity within the building. Staff and patients alike are now free to use their devices, no matter the carrier, anywhere in the facility, fostering better communication and convenience. For patients, this means they can reach any of the Ocean Drive Plastic Surgery doctors at any time, from any place within the building, enhancing the patient-doctor relationship and improving the overall patient experience.
The Office 200 signal booster solved the office’s bandwidth issues that had previously been a concern, creating smoother, more reliable digital operations and contributing to an overall improvement in the practice’s day-to-day functioning.
